8.9 Award Points which are not tracked automatically at the time of travel may be credited later at Aurigny's discretion. In such cases Aurigny may require forfeiture of the Award Points. 12.5.3 if any Household Member has a surname different to that of the Primary Member, the Primary Member will be required to contact Aurigny FrequentFlyer Department by email to add such person on the Household Account. 8.7 Award Points in relation to any flight will be tracked and credited to only one Member's Account. From 16 th March 2020, you may still receive a full refund if you cancel, but this will now be in the form of a credit voucher valid for one year. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket (ii) applicable tariffs: (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. 5.3 Where a Member uses Services which are not provided by Aurigny, the Service Partner's terms and conditions relating to such Services will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest houses, airports or in the care of social services. Members should allow between 14 to 21 working days for requests to Service Partners to be processed. 4.8 Consent under clause 4.3 will be deemed to continue until a Member writes to Aurigny Customer Services to withdraw consent. Business addresses are not permitted for Household Accounts. Any Member with concerns or complaints should contact Aurigny Customer Services. You have chosen to return from a different airport than the chosen departure airport. 17.4 In the case of Fraud and/or Misconduct, Aurigny may cancel all accrued and accruing Award Points of the Member and any Award tickets. Accepted forms of ID can be found in our Frequently Asked Questions. Aurigny has been forced to cancel some of its flights over the long weekend after Guernsey's self-isolation rules and a sudden resignation hit staffing. You have chosen flights more than a year away from today. If required to do so, Aurigny will provide any relevant fiscal authorities with full details of any persons in receipt of Awards. In a week, 4 Aurigny flights operate on this route. Please view the Double your Trip Terms and Conditions on our Competitions page. 3.1 By becoming a Member you accept these Terms and Conditions and agree to be bound by all of them and the information on the FrequentFlyer Pages. Cookies help us give you a better experience on Aurigny.com. Aurigny's decision shall be final. … Stories; Tips; Travel Guides; Go to Tripadvisor {{ 'travel_news' | translate }} COVID-19 Airline Cancellation and Change Policies. Members may claim Award Points after completion of their travel by emailing Aurigny FrequentFlyer Departmentprovided that the Member was enrolled in FrequentFlyer at the time of travel and the claim is made within 6 months of the date of travel or the relevant transaction. 9.7 Members will be liable for all taxes and other charges associated with Award travel on Aurigny or other Service Partners including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body. Any breach pursuant to Clause 15.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 17.1. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent. 8.6 Where a Member is involuntarily re-routed by Aurigny onto another carrier, and the original flight on which the Member was booked would have qualified for Award Points, the Member may still claim such Award Points online at www.aurigny.com. You can get up to US$700 in Aurigny Air Services flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue.The flight must also have been scheduled to depart from an EU airport.You can check what is covered in the table below. However, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge (as specified at www.aurigny.com). Multiple Membership applications are not permitted and each Member must maintain only one Member's Account. AURIGNY has launched new Compassionate Fares to support people with cheaper flights when they face a family bereavement or emergency. Jump to useful information: Your rights if Aurigny Air Services cancelled flight due to Coronavirus. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest houses, airports or in the care of social services. 20.1 Aurigny may modify, withdraw, amend or add to any Services or other offers or arrangements or impose any requirements or restrictions relating to the use of Services or Awards. The Primary Member can make such changes by using the process described online at www.aurigny.com or by email to Aurigny FrequentFlyer Department. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. 12.10 The Primary Member can redeem from the Household Account, regardless of who earned the Award Points, including without limitation, all or part of the total Award Points earned by the other Household Members. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by Aurigny. Aurigny is cancelling some of its flights to Gatwick after Coronavirus caused a drop in demand. You have chosen to return from a different airport than the chosen departure airport. PROVIDED FOR THE AVOIDANCE OF DOUBT THAT Members, travel companions or third parties in whose name an Award has been issued may be denied boarding if their documents are not in order. Many air carriers have waived the Warsaw Convention limits for death and bodily injury. Check Compensation. 17.5 Additionally to clause 17.4, a Member shall be liable to Aurigny for the full price of any travel undertaken on Award tickets, wholly or partly as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by Aurigny. Aurigny and Service Partners are constantly trying to improve the Services it provides to its Members. £45.00 per person, per flight. Where consent is given it may be withdrawn by the Member writing to Aurigny Customer Services or by any other means for withdrawing consent made available by Aurigny from time to time. Carry-on baggage Carry-on luggage (or hand luggage) is restricted to 1 bag per passenger. Get up to US$700 (€600) when you make a claim. Passengers (aged 11 years and over) are required to wear a medical grade face mask through out their journey. With any Aurigny Air Services flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. 14.2 Award Points do not create proprietary rights or interest and cannot be transferred, or otherwise disposed of as part of an estate and may not be pooled or combined save as provided herein. 7.3 Aurigny Breaks, Industry discount tickets, Agent discount tickets, Inclusive Tour Fares and Corporate Rates are NOT eligible to earn Award Points. AURIGNY POLICY IN RELATION TO CORONAVIRUS. Aurigny has cancelled its flights until the end of August. Aurigny say the new schedule is a temporary measure to 'reduce costs in this unprecedented period of low demand.' Only 1 pet is permitted on each flight, so you should contact Aurigny Customer Service via telephone at (+44) 1481-266-465 as soon as your travel plans are confirmed to guarantee Fido a spot on board. Members who do not accept the amendments may terminate their Membership as described in Clause 16. Welcome to Aurigny, Guernsey’s Airline. Aurigny does not allow passengers travelling with infants to use their own car type seats on board the aircraft. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to US$700 per person in compensation . Aurigny may occasionally monitor telephone calls from Members to the service centre to maintain and enhance its service to Members. Bookings of Awards can only be requested by the Member who holds the Member's Account. During an audit a Member may be unable to make Award bookings. Aurigny shall use every reasonable endeavour to give notice to Members of any such changes. Award Points will be credited only to the Member who has travelled on the flight on the relevant Sector and not to any third party. Cancellation policy. 6.1 To earn Award Points, Members must login and use their name and Membership Number at the time of booking and when using Aurigny or Service Partners. This airline started its operation on 01-01-1970 Aurigny draws your attention in particular to Clauses 18 to 21 hereunder regarding changes that may be made to FrequentFlyer, including those relating to the earning and redemption of Award Points and termination of FrequentFlyer. 26.1 These Terms and Conditions shall be governed by and construed in accordance with Guernsey law. 5. 12.11 When redemption is made Award Points will be taken from each Household Member's Award Points balance in proportion to the size of each Household Member's Award Points balance. Aurigny Air GR - Flights, Reviews & Cancellation Policy - KAYAK No representation is made by the carrier(s) as to the accuracy of the contents of this notice. Any such termination will take effect within 5 working days of receipt by Aurigny FrequentFlyer of the notice of termination and will result in a loss of all Award Points. 23.1 Aurigny will not be liable for any Loss resulting from alteration to, or termination of the FrequentFlyer programme or the right to earn or redeem Award Points or any of the Services, except for Loss caused by its own negligence or wilful misconduct. Aurigny says it is allowing people to cancel their flights and get refunds up to and including 12 April. If they are new members, they will be able to use the Primary Member's Membership Number to record any Award Points. These Terms and Conditions are important and affect your rights as a Member of FrequentFlyer. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. … Cleartrip facilitates easy, fast and reliable air tickets booking platform for the Aurigny Airlines. More information can be found here. This could lead to long periods of time with no guardian. You may also be required to pay taxes, fees and charges not already collected. Cookie Policy. Further details of this policy will be announced on Aurigny's website over the next few days, so please avoid calling its customer services regarding ‘Book with confidence’ at this time. House rules. 16.2 Termination of Membership pursuant to clause 16.1 does not relieve the Member of any continuing obligations under the Terms and Conditions. The most direct routing must be taken from origin to destination unless routing restrictions prevent this. Aurigny may link together Data obtained from a number of sources or combine Data with data held on other databases in order to differentiate between categories of Members for any of the purposes listed in 4.4 below. When the Membership is inactive the Member will not receive statements nor other FrequentFlyer emails. You have the right to Aurigny Air Services delay compensation or Aurigny Air Services cancellation compensation. 9.1 Redemption flights may be issued to any name requested and mailed only to the preferred email address of the Member. Cancel/Modify; Contact us; Terms and Conditions; Hire locations; Vehicle guide; Privacy Policy Cancellation Policy Aurigny Air information. ED committee member criticises Aurigny’s handling of flight cancellation announcement By Zoe Fitch News Published: Aug 13, 2020 IF AURIGNY does not put on more routes to support students going back to university in September, they will have failed the public, a deputy has said. 4.3 By becoming a Member and taking advantage of any of the Services, benefits or facilities offered under the FrequentFlyer programme, Members consent to: 4.3.1 Aurigny creating, maintaining and updating a database of Data on that Member; and, 4.3.2 their Data being supplied to Service Partners, Marketing Partners, other airlines, data processors, agents and contractors, and immigration and customs authorities including their respective employees, agents and contractors; and. 20.3 Members shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Services or Awards or the FrequentFlyer Award Points programme pursuant to Clause 20.1 if, after Aurigny has notified them of the changes, they continue to quote their Membership Number to obtain Services. Award Points will not be awarded for flights paid for by using Award Points. 9.6 Awards for travel will only be issued to and from destinations served by Aurigny and designated at the time the ticket is issued and also at the time the ticket is used. 1.1. The first Aurigny flight of the day leaves at 02:50 PM from Guernsey to reach London while the last flight departs at 04:50 PM. For the avoidance of doubt, infant fares do not earn Award Points. Further information may be obtained from the carrier. The first Aurigny flight of the day leaves at 05:20 PM from Guernsey to reach Manchester while the last flight departs at 08:30 AM. Fees are non refundable Cancellation of Awards: Please refer to point 11.1 of the Terms and Conditions £30.00 Fees are non refundable Name Changes £45.00 per person per flight . Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. 12.9 Award Points will be tracked and recorded for each Household Member under the Primary Member's Membership Number by Aurigny. The decision was made late today [Thursday] in light of the latest States of Guernsey guidance to avoid all non-essential travel. You have chosen flights more than a year away from today. There is no minimum age for Infants, however for babies under 4 weeks we recommend you check with your doctor. If booking via a Travel Agent a member must quote their FFP number at the time of booking. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. At the time of your booking, you must confirm that your pet can fit inside Aurigny's carrier comfortably. All the members of a Household Account must permanently reside at the same residential address. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. Aurigny Book cheap Aurigny flights. If there's any Aurigny Air Services flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Aurigny Air Services flight cancellation compensation, up to US$700 per person. Each Member acknowledges that at the end of the period of notice, a Member's right to earn Award Points will cease. Before we can confirm this booking we need to make you aware of the following: Children and infants are not allowed to travel alone. Aurigny does not allow passengers travelling with infants to use their own car type seats on board the aircraft. Carriers name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables: carriers address shall be the airport of departure shown opposite the first abbreviation of carriers name in the ticket: the agreed stopping places are those places set forth in this ticket or as shown in the carrier's timetables as scheduled stopping places on the passengers route: carriage to be performed hereunder by several successive carriers is regarded as a single operation. Disclaimer: This is a notice required by European Community Regulation (EC) No. Subject to Clause 12.5.2 below, there is no age requirement to belong to a Household Account. Aurigny has defended its policy of seating passengers travelling from the UK next to each other on sparsely populated flights. A committee spokesman said the open skies policy helped to increase passenger movement through Guernsey by 6% in 2019, following "decades of declining numbers". 5.4 Aurigny may discontinue relationships with Service Partners at any time and will give Members such written notice of any discontinuance as is reasonably practical in the circumstances. Aurigny will not be liable for any Loss. If you are confident the youth/s are able to look after themselves in the above described circumstances, you are the parent or guardian, and you will be paying for the flight/s, please click this button to continue with the booking. It offers the best deals for a Aurigny … 8.5 Further details of how Award Points are earned can be found online at www.aurigny.com. Pictured: Aurigny said it could take three to six months for refund claims to be processed. 2. 3.7 Aurigny reserves the right, without giving reason, at its sole discretion to rescind or refuse Membership. 8.12 Failure to give the Membership Number may result in earned Award Points not being credited to the Member's Account and the Member not receiving certain Services. For Dornier flights to run safely and operate in accordance with regulations, a First Officer and a Captain conduct each flight. (by or on behalf of Aurigny) communicating to Members information about FrequentFlyer, including information about FrequentFlyer Services, benefits and/or facilities, using any contact details provided; 4.4.11 (by or on behalf of Aurigny or Marketing Partners) communicating to Members about other products, services, benefits or facilities offered by Aurigny, Marketing Partners or other carefully selected companies, using any contact details provided; 4.4.13 any other purpose which is obvious and is communicated to the Member beforehand. (Government advice, onward flight cancellation, underlying health issues, holiday cancellation etc.) Book flights and read 18 reviews on Aurigny Air. As such normal terms and conditions continue to apply on all tickets, irrespective of the reason for cancellation or change. If your flight was departing from a European airport, we have good news for you — you could be owed up to €600 (€600) per person in Aurigny Air Services compensation. In some cases, where the Montreal Convention applies to your journey, the applicable liability limit is approximately US$1375 for checked and unchecked baggage. 8.2 Award Points can only be accumulated by a Member in respect of that Member's seat, regardless of the number of seats purchased by that Member. 15.3 Each Member acknowledges that a breach pursuant to Clause 15.2 above may also constitute an inducement to breach the contract between Aurigny and the Member, intentional damage to the business of Aurigny, conspiracy and criminal offences under applicable local or national law. Aurigny has cancelled its summer flight schedule. An active Member is a Member who has earned or redeemed Award Points within the previous 2 Years. Aurigny will use its reasonable endeavours to ensure that the Services expressed or advertised as being available to FrequentFlyer Members will be available, but cannot guarantee or warrant such Services in any way whatsoever. Aurigny does not accept any responsibility for denied boarding or "no show" and Award Points will not be re-credited in such cases. Please visit the States' COVID-19 guidance website for information on the latest regulations & self-isolation requirements. Infants are not allocated a seat, the infant must travel on an adult passenger's lap and an infant seatbelt will be provided. 19.2 Aurigny reserves the right in its absolute discretion, and upon giving reasonable notice, to terminate Membership of any Member should the FrequentFlyer cease to exist in any relevant geographic market. 20.2 Examples of the action which Aurigny might take under Clause 20.1 include withdrawing Services which Aurigny provides itself (such as enhanced check-in or baggage services), modifying the right to earn or redeem Award Points, the withdrawal of a Service provided by a Service Partner or the withdrawal of Awards. 16.1 Members may terminate their Membership by emailing Aurigny FrequentFlyer Department stating that they no longer wish to be a Member. Aurigny will endeavour to credit the Member's Account with the appropriate Award Points however it may be necessary for details of the Member's itinerary, including the retained segment of the original boarding pass and/or copies of passenger ticket receipts to be sent to Aurigny FrequentFlyer Department in order to claim any Award Points. If they are existing Members, they will able to use either the Primary Member's Membership Number or their own Membership Number to record any Awards Points. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The applicable limits of liability for your journey on a flight operated by an EU carrier, are as follows: In the case of delay to your journey, 4,150 Special Drawing Rights (approximately £3,500). These Terms and Conditions of Membership contain some exclusions and limitations of liability. All permitted changes are subject to capacity limitations, fare uplift if applicable and an administration fee per person (as specified at www.aurigny.com) will be charged for each sector. A valid passport is required for travel into and out of Dinard and Grenoble. Should you need to change or cancel your reservation/s this can be done via our reservation office on Tel: +44 1481 267267. Charges and Fees are subject to change without notice. In some cases a Member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Award Points at the Member's option. Aurigny provided several reasons for the cancellation of the flights yesterday and potentially tomorrow due to crew shortages, including a resignation, delays in the training of newly-recruited pilots due to Covid-19 and subsequently the quarantine of some staff who needed training overseas. Service Partners in future dealings with Members; 4.4.7 credit checking and credit scoring where permitted; 4.4.9 customer profiling and other marketing and market research analysis; 4.4.1. Please note: This student repatriation flight is now also open to the public. Cleartrip allows you to plan your travel in the most convenient way. 12.7 Only the Primary Member of the Household Account may submit a change of email address, details of the addition to and removal of any Household Members from such account or the dissolution of the account. Aurigny say the new schedule is a temporary measure to 'reduce costs in this unprecedented period of low demand.' Book flights and read 18 reviews on Aurigny Air. They represent a significant portion of the cost of air travel and are either included in the fare or shown separately in the "TAX/FEE/CHARGE" section in the payment details in this email. Deputy Ferbrache responded: ‘P&R has written to Aurigny in the last week or so. 7. Know Your Rights Air Passenger Rights Flight Delay Compensation Flight Cancellation Compensation Missed Connection Compensation Overbooking Compensation … 22.2 All schedules and timetables are approximate and may be subject to alteration or cancellation for operational or other reasons. Acceptable forms of ID can be found here. 4.7 Aurigny may disclose Data relating to a Member to a third person who has been nominated in writing by the Member to Aurigny in advance. 24.1 Aurigny makes no representations as to any income, use, excise or other tax liability of Members as a result of their FrequentFlyer Membership. For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of approximately US $9.07 per pound (US $20.00 per kilo) for checked baggage and US $400.00 per passenger for unchecked baggage. See tariffs or conditions of carriage regarding non-international transportation. 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