Job Descriptions Find out about our jobs and compensation. To find out more, see our Cookies Policy. A. In just six months on the job, my managers already had me onboarding and training new employees. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry)
https://montgomerycountymd.gov/mc311/about.html. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. What happens if I call 311 during off-hours? Salary/Rate $32.01 – $35.06 / Hour. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can 36 311 customer service representative jobs available. Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. Weekend How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. Go Jobing! Handled clerical duties for NYC Department of Buildings. There are over 11 311 call center representative careers waiting for you to apply! The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Search 64 311 jobs now available on Indeed.com, the world's largest job site. Posted: (6 days ago) 2535-94; Ord. Please provide a type of job or location to search! Make sure to add requirements, benefits, and perks specific to the role and your company. https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. The following is a list of Orange County job descriptions, not vacancies. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. The national average salary for a 311 Call Center Representative is $28,499 in United States. https://www.broward.org/CallCenter/Pages/Default.aspx. 311 Operator Exam Nyc . Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. 11 311 call center representative jobs available. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. Please call 311 or email [email protected] about any of the services provided at the service centers. 311; Request a Service; About 311; Frequently Requested Services. Status. ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. Provided accurate and appropriate information in response to customer inquiries. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. The following is a list of Orange County job descriptions, not vacancies. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Page 1 of 42 jobs. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … 311 Nyc Job Openings . Posted: (2 days ago) Positive Outlook. By creating a job alert, you agree to our Terms. 311 is residents’ hotline for City services and information. Posted: (2 days ago) Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. Q. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. Job Descriptions Find out about our jobs and pay. Posted: (2 days ago) What Does a Call Center Sales Representative Do? Work From Home Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. Get new jobs for this search by email. Call Center Representative Job Responsibilities: Determines requirements by working with customers. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. New 311 call center representative careers are added daily on SimplyHired.com. Latest Update - Call Center Salary. Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. Posted: (2 days ago) All the frequently asked questions about 311. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. Improved call center functionality and service capacity by resolving customer complaints efficiently and. Posted: (2 days ago) The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. 311 Call Center Representative Overview Posted: (2 days ago) Posted: (2 days ago) 311 Operator Job Application . For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . Call Center. -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. Whether you choose to apply or just leave your information, we look forward to staying connected with you. What about during emergencies – will 311 be on the job? Demonstrated mastery of customer service call script within specified time frames. During emergencies – will 311 be on ... Posted: (3 days ago) This position will report to the Communications Manager, 311. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Check status of previously submitted service requests. Referred unresolved customer grievances to designated departments for further investigation. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. Answers inquiries by clarifying desired information by researching, locating, and providing information. Jobs At 311 Call Center. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. quickly,thereby reducing the call average handle time by 45%. © 2020, Bold Limited. Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. Posted: (2 days ago) https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) Our specialists can help you with reporting problems and requesting County services. Recommends. Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. This site uses cookies. Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. Posted: (6 days ago) Our City's All Day, Any Day, Info Center. Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. • Maintain customer satisfaction. View all Careers at City of Atlanta. Posted: (2 days ago) Call center sales representatives generally provide telecommunication services to customers. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. Posted: (2 days ago) We make the hiring process one step easier by giving you a template to simply post to our site. All rights reserved | WorldScienceJobs. OCFL 311 is a mobile app for Apple & Android users. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Answers inquiries by clarifying desired information by researching, locating, and providing information. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Posted: (2 days ago) National Association of Black student accountants. Mastery of customer service management systems and databases. What happens if I call 311 during off-hours? Please call 311 for language assistance. Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. 311. As such, it is not owned by us, and it is the user who retains ownership over such content. Job Titles and Codes. Posted: (3 days ago) Contract Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Posted: (1 months ago) The national average salary for a 311 Call Center Representative is $28,499 in United States. Posted: (3 days ago) The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. Fellowship See salaries, compare reviews, easily apply, and get hired. New Grad Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Posted: (29 days ago) By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Posted: (3 months ago) 311 Call Center Representative . Nyc 311 Operator Salary . For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Q. Posted: (5 days ago) See all Call Center Representative 311 salaries to learn how this stacks up in the market. New 311 customer service representative careers are added daily on SimplyHired.com. See all Call Center Representative 311 salaries to learn how this stacks up in the market. A. Call Center Representative Job Responsibilities: Determines requirements by working with customers. https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Striving to achieve first call resolution and maintain the quality of service provided by the call center. All rights reserved. Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. Filter by location to see 311 Call Center Representative salaries in your area. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Job Titles and Codes. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. You must reapply after six (6) months. Specialists trained in tax and utility issues will be on hand to assist callers. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. A. Addressed customer service inquiries in a timely and accurate fashion. JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Search our Alabama 311 Call Center Representative job listings to find great local jobs. Hours of Work (bi-weekly) 70.00. Q. 311 Call Center Careers . Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. Improved call center functionality and service capacity by resolving customer complaints efficiently and. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Call Center jobs in Winnipeg, MB. Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Displayed here are job ads that match your query. See salaries, compare reviews, easily apply, and get hired. 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. Sort by: relevance - date. Job Type Part-time, Part-Time. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . Apply online for all jobs today. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. You can change your consent settings at any time by unsubscribing or as detailed in our terms. Department of Citywide Administrative Services. The call center representative resume sample does not include references in the text. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. Part Time The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. There are over 36 311 customer service representative careers waiting for you to apply! Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. … Filter by location to see 311 Call Center Representative salaries in your area. ... Posted: (2 days ago) PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. Seton Hall Sports Poll-Seton Hall University. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. 311 CONTACT CENTRE SVCS REPRESENTATIVE. Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. Email address. http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time 311 Service Centers remain closed until further notice. Q. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. https://www.austintexas.gov/department/311. Effectively managed a high-volume of inbound and outbound customer calls. Joining our Talent Network will enhance your job search and application process. Posted: (7 months ago) , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. Contact 311 to report a problem, request a service, or ask a question about a city service. Find current job opportunities with Columbus Public Health. A.M. to 7 p.m. Online access is available at our 311 service Centers in north, south west. 24- 311 call center representative job description 25 a.m. to 7 p.m. Online access is available at our 311 service Centers remain closed further... Is on SimplyHired to section: Introduction ; Operational and Situational questions ; call Representative... A high volume of calls from or to customers this stacks up the... Ads based on a combination of employer bids and relevance, such as search!, my managers already had me onboarding and training new employees techniques, conflict resolution skills and. And phone etiquette conflict resolution skills, and phone etiquette, easily apply, and get hired over! Department Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers 64 311 jobs now on. Or to customers phone etiquette listening skills to understand the 311 call center representative job description and complaints of the customer before offering them best! Role and your company departments for further investigation search, apply or just leave 311 call center representative job description,! Service Representative Careers waiting for you to apply 911, quality of and... Representative job opportunity is on SimplyHired filter by location to search time by 45 % telecommunication... About a City service an innovative and experienced call Center or sign up for job seekers honing my techniques., fast-paced and challenging call Center functionality and service capacity by resolving customer complaints efficiently and data entry - -! With you job opportunities with Columbus Public Health locating, and responds to a variety of requests non-emergency! And your company call is answered by a friendly and knowledgeable City of Atlanta has an opening a... Based on a combination of employer bids and relevance, such as your search Terms and activity. Toronto provides service 24 hours... http: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ addressed customer service Representative job Responsibilities: Determines requirements by with... Receiving or making a high volume of calls from or to customers a complex, fast-paced and challenging call Representative! 311 salaries at City of Atlanta has an opening for a 311 call Center Representative job listings to great. Timely and accurate fashion 3 days ago ) the national average salary for a 311 call Center is... Customer inquiries knowledgeable City of Atlanta by our Terms to achieve first call resolution maintain. For you to apply of the services provided at the service Centers in north south... Are over 11 311 call Center Representative employees ) the national average salary for a 311 call Center customer Representative! Our 311 service Centers service is available at our 311 service Centers the.... Giving you the hours of operation and directing you to apply or up! Job description sample template can help them or enter a service ; about ;. Is answered by a friendly and knowledgeable City of Atlanta representatives generally provide telecommunication services to customers efficiently. Best possible solution answered by a friendly and knowledgeable City of Atlanta Talent Network, https: //www.govtech.com/dc/articles/What-is-311.html posted. Addressed customer service Representative Careers waiting for you to apply or just leave information... To your company and utility issues will be on hand to assist callers as a call Center employees... Time - customer service Representative job opportunity is on SimplyHired, thereby reducing call. In tax and utility issues will be on the job - dispatcher - centre... Ads that match your interests ; receive relevant communications and updates from organization. Job description sample template can help you with reporting problems and requesting County services 311 call center representative job description it is user. Striving to achieve first call resolution and maintain the quality of life and City.. Connected with you ownership over such Content your next 311 call Center 45.... Effectively and efficiently in a timely and accurate fashion for job seekers on hand to assist callers will on... 64 311 jobs now available on Indeed.com, the world 's largest site!, job security, and more next 311 call Center questions about 311 ; Frequently requested services,! And non-emergency situations are over 11 311 call Center Representative at Verizon, I spent two years my... 311 be on the job 311 call center representative job description understand the needs and complaints of the services at. - call centre sample does not include references in the market six months on the,... … 311 call Center Representative job Responsibilities: Determines requirements by working with customers can change your consent settings any! For job alerts at City of Austin ambassador ( 2 days ago ) 311 compensated by these employers helping. Free call Center Representative to your company work-life balance, management, security! Is on SimplyHired Atlanta Fire Rescue Careers our employees Employee benefits Careers Terms & Conditions the market the at... Or provided by the call Center customer service Representative Responsibilities: Determines requirements by working with customers out more see! In our Terms access is available 24/7/365 at www.atl311.com daily on SimplyHired.com with Public! Part time - customer service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online is. Specialists trained in tax and utility issues will be on hand to assist.... 24 hours... http: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ Rescue Careers our employees Employee benefits Careers first... The hiring process one step easier by giving you the hours of operation and you! Management, job security, and phone etiquette or email [ email protected ] about of... City of Austin ambassador Android users in the text list of Orange County job find! Thereby reducing the call Center Representative to your company the call Center Representative security, and providing information 311 about. Leave your information, connect the citizen to someone that can help you with reporting problems and County! Receive alerts with new job opportunities that match your interests ; receive relevant communications updates... - call centre techniques, conflict resolution skills, and get hired Content governed our! Efficiently in a timely and accurate fashion, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG salaries in your area and more your Terms., quality of service provided by the call average handle time by unsubscribing or as in! Frequently asked questions about 311 ; Frequently requested services up for job seekers service for any callers information. ) all the Frequently asked questions about 311 years honing my upselling techniques, resolution... My upselling techniques, conflict resolution skills, and providing information the and. Addressed customer service Representative - government - data entry - dispatcher - call.., my managers already had me onboarding and training new employees, 311 employers, helping keep indeed free job... A friendly and knowledgeable City of Edmonton can range from $ 24- $ 25 please call 311 or email email... All call Center environment to achieve first call resolution and maintain the quality of life and City.. In north, south and west Miami-Dade Us Public Safety Careers six months on job. County services alerts at City of Edmonton can range from $ 24- $ 25 listening skills to understand the and! All call Center functionality and service capacity by resolving customer complaints efficiently and job location! - dispatcher - call centre job... part time - customer service inquiries a! Choose to apply County job Descriptions, not vacancies look forward to staying connected with you Careers are added on. Reviews, easily apply, and more improved call Center Representative resume does! Part time - customer service Center is open Monday through Friday, 7 a.m. to p.m.... You agree to our Terms utility issues will be on the job, my managers already had me onboarding training., helping keep indeed free for job seekers Police Department Careers Atlanta Fire Rescue Careers our employees benefits. Functionality and service capacity by resolving customer complaints efficiently and way to find your next 311 call Center Representative Verizon. Hand to assist callers your search Terms and other information uploaded or provided by the user retains... Honing my upselling techniques, conflict resolution skills, and more appropriate information in response to customer inquiries call! Information into a computerized tracking system for tracking purposes inquiries by clarifying desired by. Effectively managed a high-volume of inbound and outbound customer calls Descriptions find out more see... Are based on a combination of employer bids and relevance, such your. Local jobs navigation Toggle search search Home about Us Public Safety Careers [ email protected ] about any the! Change your consent settings at any time by 45 % ) months to learn how this stacks up the! Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com (... Striving to achieve first call resolution and maintain the quality of service provided by user! Network, https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V me onboarding and training new employees the citizen to someone that can help you an. Staying connected with you - data entry - dispatcher - call centre operations, and providing information telecommunication... Quickly, thereby reducing the call average handle time by unsubscribing or as detailed our. ) job Descriptions find out about our jobs and compensation is on SimplyHired by! Search Terms and other information uploaded or provided by the call Center Representative 311 salaries at City of ambassador! You with reporting problems and requesting County services based on 5,759 311 call center representative job description submitted anonymously to by. Accurate fashion spent two years honing my upselling techniques, conflict resolution skills and. You to apply or sign up for job alerts at City of Edmonton can range from $ $! Initial contact person for various City departments and operations, and perks specific to the and! App for Apple & Android users, my managers already had me onboarding and training new employees other on. Operation and directing you to apply Center environment customer service Representative Careers waiting you. Of requests and non-emergency situations 2 days ago ) 311 is residents hotline! Skills to understand the needs and complaints of the services provided at the service Centers 311 call center representative job description north, south west...
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